The spokesperson said that the resort has 'robust preventative measures and response protocols to address and resolve any issues that may arise.' 'At that point, a third-party service will evaluate the situation and provide a recommendation on appropriate next steps, including professional treatment should anything be found.'Īn MGM Resorts International spokesperson confirmed a single bedbug incident, but said it took place more than one year ago. 'While highly unlikely, in the event of a complaint, we immediately isolate the affected room and its surrounding areas,' Arik Knowles, the hotel's vice president and general manager, said in a statement to CBS News. Planet Hollywood hotel and casino on Jin Las Vegas, Nevada.Ī spokesperson for Bally's Corp, the entertainment company that owns the Tropicana Las Vegas, outlined its protocol for responding to guest complaints about bed bugs, saying the hotel regularly administers 'preventative maintenance programs.' After the original room was treated, it was rented out again, according to the complaint. Circus Circus did not immediately reply to CBS MoneyWatch's request for comment.Īt the Tropicana Las Vegas, a guest who visited in late January 2023 said they found bedbugs in their room and were subsequently transferred to another room.
